The following terms and conditions apply to bookings made by you through your usage of www.viethoteltravel.com and www.firstchoicetravelvietnam.com

Accommodation Reservation

MAKING A RESERVATION

The reservation should be sent by fax, mail, or e-mail to:

First Choice Travel

Operation office: 7/2 Doan Ke Thien St., Cau Giay Dist., Hanoi, Vietnam

Tel: (0084-4) 7630234/ (0084-4) 7630-233

Fax: (0084-4) 7630-232

Email: viethoteltravel@fpt.vn or info@viethoteltravel.com

The reservation is validated only if you have received a confirmation of First Choice and upon your payment of deposit
Amendments to your reservation must be notified to and agreed by First Choice

CANCELLATIONS AND CANCELLATION FEES
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 15-days before the check-in date.

Otherwise, if you cancel your reservations 15-days or less to the check-in date, the cancellation fee equivalent to your reservation value of 01-night is charged due to hotel charges we incur for guest no shows.

Tour Bookings

CHILD DISCOUNT
One child under 8 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided free of charge.

DEPOSIT

A deposit of 20% of the tour price per person is required upon confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (80%) is due upon arrival in Vietnam, payable at one of our  office in Hanoi or the others appointed in the confirmation

PAYMENT:

By Credit Card Western Union ( Sending money online): www.westernunion.com

Receiver:

Surname: Tran

Christian name: Quoc Long
Full name: Tran Quoc Long

Sign up for an user with Western Union, send the deposit to us. Notify us that you have sent the money with following information:

1. Sender's name:

2. Money Transfer Control Number ( usually 10 numbers):

3. Sender's Address:

Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.

By bank transfers :

Beneficiary name: Tran Quoc Long

Beneficiary address: Hanoi, Vietnam

Beneficiary Account number: 0011000536585

Bank Swift Code: BFTVVNVX
Bank name: Bank for Foreign Trade of Vietnam, 
Bank Address: 198 Tran Quang Khai St., Hanoi, Vietnam
Website: www.vietcombank.com.vn
Note: bank fees is on your side
Bank credit transfer as well as expenses, which must be charged by the customer, are credited on the above account.

Credit card Authorisation

First Choice accepts  VISA, MasterCard. Please be advised that there is a surcharge of  3% for Visa and Master card payment. Kindly follow the following instructions to complete the payment process. After receiving your, we will send you an invoice for your accounting purpose by fax or email.
Print out the " Form of Authorisation Letter " and fill out all required information.
Please enclose : one copy paper of the credit card both sides and one copy of the passport ( first page) with identity and photo
Please fill out the CVV / CVC code which are the three digits on the backside of your credit card.
Kindly note that the charge of your card will be appeared as First Choice Co.; Ltd.

Please send this form to fax number : (+84-4) 7630232 or scan it then send by email to : viethoteltravel@fpt.vn   

 Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office

 Travellers’ cheque: Only after the agreement of the two parties; in this case, 2.00% of expenses are charged by customer paying for the remaining balance at our office.

 CANCELLATION AND REFUNDS
All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

• More than 14 days prior to departure: The total deposit paid to us (20% or US$ 100) will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
• Less than 14 days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

UNUSED SERVICES
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
First Choice, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.